MrCutout FAQ - Frequently Asked Questions
1. BASIC QUESTIONS
What is MrCutout?
MrCutout is one of the biggest cutouts libraries on the web. You will find here legal, professional, high-quality cutouts of all kind: people, animals, plants, vehicles, objects, foregrounds and also a large selection of skies and scenes. Whether you are an architect or a graphic designer, MrCutout is a place made for you.
Why choose MrCutout?
MrCutout offers everything you need to finish your project. All cutouts from our rich library are of best quality and resolution, produced and inspected by industry professionals. Also important: all of them are 100% legal, which allows you to use them without any doubts. With our tag system and convenient interface, you can easily find cutout which fits your needs the most.
How can I register at www.mrcutout.com?
You can do it by clicking the „TRY IT FREE” button on the main page. After verifying via e-mail you can start downloading cutouts. You can also register by using your Facebook or Google+ profile.
Can I download cutouts for free?
After registration, you can download regular cutouts for free, within the limit.
To increase the limit and download premium cutouts, you have to upgrade your account by one of our Pricing Plans.
Can I use cutouts in commercial works?
Yes, you can use our images in private, educational, and commercial works.
Are your products licensed?
Yes, all products are 100% legal and are rightfully protected as the property of MrCutout and its collaborators.
Did people in your cutouts agree to publish their image? Did they sign a model release form?
Yes, they did. Publicity right is crucial to us. We have signed consent from every person who is identifiable in the picture. Such cutouts are marked as "model release: yes" on cutout's subpage. Model release photos comprise over 95% of our library. Read on about the other 5%.
What about people who didn't sign a model release form? When is consent for publication not required for architectural visualization purposes?
A model release is not required when a person can't be identified in the photo. Such cutouts do not contain any recognizable features like faces, tattoos, birthmarks etc. With years of experience we verify and enhance photos to the point where, in our opinion, they are safe for commercial use.
If you also use other websites to get cutouts, make sure they are clear about publicity right. You might be surprised!
2. TECHNICAL QUESTIONS
Can I download all cutouts?
Part of our cutouts are regular, meaning you can download them for free. Premium cutouts are available only for customers who purchased a subscription of one of our Pricing Plans.
Can I download multiple images at once?
Yes, by using our “Board” tool. You can add an image to your Board by clicking the „+” icon on the image. This way you can easily gather multiple cutouts and download them in one click.
What is the file format?
PNG cutouts (raster images with transparent background, ready to use in every visualization).
How often are you updating your images database?
You can find new images in our database each week.
How can I use MrCutout’s products?
You can use them in visualizations and other graphics projects, both private and commercial. However, you can not resale or distribute the cutouts as a product alone. For more information read Licence Agreement in Terms & Conditions.
3. SUBSCRIPTION and PREMIUM PRODUCTS
How can I upgrade my free account?
If you want to purchase a subscription, check out our Pricing Plans.
Can I download cutouts after I have used up all cutouts in my premium plan's download limit?
Yes, if you use up all the cutouts within the download limit in your premium plan, you can still download cutouts within free limit..
Do you have any offer for students?
Yes, we have special student pricing to make MrCutout even more affordable. If you are a student buy you can't see the student pricing page, please contact us via the contact form.
Student plans are not automatically renewable therefore do not require to be cancelled.
What is the delivery method?
You can directly download our regular cutouts after registration. Premium cutouts database is available immediately after purchasing one of our Pricing Plans.
What payment methods can I use?
We accept PayPal or credit card (all major credit cards are accepted). Depending on your location Amazon Pay or SEPA may also be available as payment methods. If these methods don't work for you, please contact us via the contact form.
Where do I get an invoice for my payment?
You will receive an e-mail with an invoice link to the e-mail address you used while making the payment. You can also find the invoice on the Orders page
Can I get the invoice before the payment?
Yes, you can choose to generate an invoice at checkout. We will send you the invoice with a link to the payment, which you can share with your coworkers.
Does MrCutout keep records of my credit card information?
No, MrCutout does not have access to your credit card information.
How can I cancel my subscription?
You may cancel the subscription at any time. If you cancel your subscription, we will not withdraw the next payment. You will keep your premium plan until the subscription's end date.
How to cancel: Go to Orders --> click 'Cancel' under the chosen subscription --> follow further instructions
Student plans are not automatically renewable therefore do not require to be cancelled.
What is your refund policy?
If you are not satisfied with our service then your subscription can be refunded within 60 days after the purchase. Please contact us.
Can I use your products after refund?
With the completed refund process, access to MrCutout premium products is over. After getting the refund, a customer is able to keep used premium products only in the already existing projects. Continued usage of the refunded products in future projects is illegal and would be a basis for legal actions.
4. ACCOUNT QUESTIONS
How can I change my password, e-mail address, or other personal data?
You can change it in your Profile menu (My Account → Profile).
Can I sign in with username and password if I have signed in with social media before?
Yes. You have to sign in with social media first, then go to your Profile menu (My Account → Profile). There you may set the username and the password for your account.
Can I share my MrCutout account with other people?
Each account can be owned and used by one person only. The only exception is the subscription within our Enterprise plan.
Can I use my account on multiple devices?
Each customer can use MrCutout account on up to 2 devices.
How can I delete my account?
In order to delete your account and all your data please contact us via the contact form.
5. ACCOUNT ISSUES
If I paid for PREMIUM, why is my account still FREE?
- You might have used different email addresses when registering (at MrCutout) and paying for premium (on Fastspring - our payment gateway). You are getting messages at both addresses, but You can sign in to your account only with the email address you registered with. To verify which email address is linked to your MrCutout account, search your inbox for this subject: Activate account at MrCutout.
- You might have created multiple accounts, although we forbid it! :) Remember that when you pay on Fastspring, you upgrade the one account you are signed into at the moment.
- If you signed in with social media, please keep signing in this way.
- If the problem still occurs, please send us an email via the contact form.
Why can't I sign in to my account?
- You might have used different email addresses when registering (at MrCutout) and paying for premium (on Fastspring - our payment gateway). You are getting messages at both addresses, but You can sign in to your account only with the email address you registered with. To verify which email address is linked to your MrCutout account, search your inbox for this subject: Activate account at MrCutout.
- You might have created multiple accounts, although we forbid it! :) Remember that when you pay on Fastspring, you upgrade the one account you are signed into at the moment.
- If you have signed in with social media, keep signing this way.
- If the problem still occurs, please send us an email via the contact form.
My account has been blocked. Why?
We provide part of our cutouts for free but restrict the download to a certain limit. We allow each user to have only one free account. If you used more than one free account, your accounts have been temporarily blocked from downloading. In rare cases, your account could be blocked as a result of using a shared network access point (router, public wifi etc.) with many other people at university or work.
My account has been blocked. What now?
First of all, please decide which one free account you will be using from now on and stick to it. Optionally, you may ask us to delete the second account.
Next, just wait until 0:00 UTC and the download on your account will be unlocked automatically. You can check the UTC time here: https://time.is/pl/UTC.
If MrCutout has provided you great value so far, then please consider one of our premium plans. Premium accounts are unblocked immediately. Just please note which account you are signed in to at the moment of purchase because this one will be upgraded. Also, we have discounted plans for students to make MrCutout even more affordable, if that was the issue (if you are a student and don't see them, please contact us).
I have just created an account, why am I already blocked?
You are blocked because we detected at least two accounts related to your computer or there was suspicious activity in the network you were using. Your account will be unblocked at 0:00 UTC. If you share a network access point (router, public wifi etc.) with many other people at university or work, please contact us via the contact form.
Why have I been blocked for several days in a row?
You may be getting blocked if other people use your computer to access MrCutout. In that case, wait until we unblock your account automatically at 0:00 UTC. If you share a network access point (router, public wifi etc.) with many other people at university or work, please contact us via the contact form.
Can you unblock me?
Your account will be automatically unlocked at 0:00 UTC. If you share a network access point (router, public wifi etc.) with many other people at university or work, please contact us via the contact form.
6. OTHER QUESTIONS
How can I collaborate with MrCutout?
If you want to become one of our collaborators, please contact us via the contact form.
Can I follow your social media?
You can follow us on Facebook, Instagram, Pinterest and Google+
Didn't find the answer? Contact us via the contact form.