MrCutout FAQ - Frequently Asked Questions

 

1. BASIC QUESTIONS

 

What is MrCutout?

MrCutout is one of the biggest cutouts libraries on the web. You will find here legal, professional, high-quality cutouts of all kind: people, animals, plants, vehicles, objects, foregrounds and also a large selection of skies and scenes. Whether you are an architect or a graphic designer, MrCutout is a place made for you.

 

Why choose MrCutout?

MrCutout offers everything you need to finish your project. All cutouts from our rich library are of best quality and resolution, produced and inspected by industry professionals. Also important: all of them are 100% legal, which allows you to use them without any doubts. With our tag system and convenient interface, you can easily find cutout which fits your needs the most.

 

How can I register on www.mrcutout.com?

You can do it by clicking the „SIGN IN” button on the main page. After verifying via e-mail you can start downloading cutouts. You can also register by using your Facebook or Google+ profile.

 

Can I download cutouts for free?

After registration, you can download regular cutouts for free, within the limit.

To increase the limit and download premium cutouts, you have to upgrade your account by one of our Pricing Plans.

 

Can I use cutouts in commercial works?

Yes, you can use our images in private, educational, and commercial works.

 

Are your products licensed?

Yes, all products are 100% legal and are rightfully protected as the property of MrCutout and its collaborators.

 

2. TECHNICAL QUESTIONS

 

Can I download all cutouts?

Most of our cutouts are regular, which means you can download them for free. Premium cutouts are available only for customers who purchased a subscription of one of our Pricing Plans.

 

Can I download multiple images at once?

Yes, by using our “Board” tool. You can add an image to your Board by clicking the „+” icon on the image. This way you can easily gather multiple cutouts and download them in one click. Board tool is available only for premium users. Check more at our Pricing Plans.

 

What is the file format?

PNG cutouts (raster images with transparent background, ready to use in every visualization).

 

How often are you updating your images database?

You can find new images in our database each week.

 

How can I use MrCutout’s products?

You can use them in visualizations and other graphics projects, both private and commercial. However, you can not resale or distribute the cutouts as a product alone. For more information read Licence Agreement in Terms & Conditions.

 

3. SUBSCRIPTION and PREMIUM PRODUCTS

 

How can I upgrade my free account?

If you want to purchase a subscription, check out our Pricing Plans.

 

What is the delivery method?

You can directly download our regular cutouts after registration. Premium cutouts database is available immediately after purchasing one of our Pricing Plans.

 

What payment methods can I use?

We accept PayPal or credit card (all major credit cards are accepted). If these methods don't work for you, please contact us at contact @ mrcutout.com

 

Where do I get an invoice for my payment?

You will receive an e-mail with an invoice link to the e-mail address you used while making the payment.

 

Does MrCutout keep records of my credit card information?

No, MrCutout does not have access to your credit card information.

 

What is your refund policy?

Every MrCutout subscription can be cancelled within 60 days after the purchase.

 

Can I use your products after refund?

With the completed refund process, access to MrCutout premium products is over. After getting the refund, a customer is able to keep used premium products only in the already existing projects. Continued usage of the refunded products in future projects is illegal and would be a basis for legal actions.

 

4. ACCOUNT QUESTIONS

 

How can I change my password, e-mail address, or other personal data?

You can change it in your Profile menu (My Account → Profile).

 

Can I sign in with username and password if I have signed in with social media before?

Yes. You have to sign in with social media first, then go to your Profile menu (My Account → Profile). There you may set the username and the password for your account.

 

Can I share my MrCutout account with other people?

Each account can be owned and used by one person only. The only exception is the subscription within our Enterprise plan.

 

Can I use my account on multiple devices?

Each customer can use MrCutout account on up to 2 devices.

 

5. ACCOUNT ISSUES

 

If I paid for PREMIUM, why is my account still FREE?

  • You might have used different email addresses when registering (on MrCutout) and paying for premium (on Fastspring - our payment gateway). You are getting messages at both addresses, but You can sign in to your account only with the email address you registered with. To verify which email address is linked to your MrCutout account, search your inbox for this subject: Activate account at MrCutout.
  • You might have created multiple accounts, although we forbid it! :) Remember that when you pay on Fastspring, you upgrade the one account you are signed into at the moment.
  • If you signed in with social media, please keep signing in this way.
  • If the problem still occurs, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Why can't I sign in to my account?

  • You might have used different email addresses when registering (on MrCutout) and paying for premium (on Fastspring - our payment gateway). You are getting messages at both addresses, but You can sign in to your account only with the email address you registered with. To verify which email address is linked to your MrCutout account, search your inbox for this subject: Activate account at MrCutout.
  • You might have created multiple accounts, although we forbid it! :) Remember that when you pay on Fastspring, you upgrade the one account you are signed into at the moment.
  • If you have signed in with social media, keep signing this way.
  • If the problem still occurs, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

6. OTHER QUESTIONS

 

How can I collaborate with MrCutout?

If you want to become one of our collaborators, please contact us at contact @ mrcutout.com.

 

Can I follow your social media?

You can follow us on Facebook, Instagram, Pinterest and Google+

 

Didn't find the answer? Contact us at contact @ mrcutout.com